When it comes to return policies, Lowes and Home Depot have similar policies, but the latter has a longer timeframe. Home Depot allows returns within 90 days of purchase, but it may not accept certain items. It limits returns to certain types of merchandise, including major appliances and outdoor power equipment. It also prohibits returns of winter seasonal items, such as tree decorations and wreaths, before Dec. 26.
When it comes to user experience, Lowes’s is arguably more user-friendly. Its mobile app is more user-friendly than its competitors, and it combines the convenience of mobile shopping with an augmented reality feature to help customers visualize how a particular product will look in their home. Moreover, Lowes is also more social media-savvy and has an account on Snapchat. There, users can watch DIY projects and see what tools are needed to make them.
The two stores cater to different types of customers. Lowes is more appealing to women while Home Depot is more geared towards men. In addition to this, Lowes has more store-exclusive brands, such as Ryobi tools and Behr paints, while Home Depot carries brands such as Ridgid and Allen + Roth. The store also offers some house brands, such as Top Choice Lumber.
While Lowes has a wide variety of products, the Home Depot is geared toward paid construction workers. It offers a dedicated Pro Desk for construction professionals, a designated parking area, dedicated checkout lanes, and even two-hour turn-around on call-ahead orders. It also offers an expanded selection and exclusive discounts for bulk purchases. The Home Depot has slightly more locations than Lowes, and you can buy online and have it delivered right to your door.